top of page

OUR POLICIES

CUSTOMER CARE

Customer Care at TDE ESPORTS
 

At TDE ESPORTS, we take pride in delivering not only exceptional gaming experiences but also top-notch customer care. Our dedicated customer support team is here to assist you every step of the way. Whether you have questions about our tournaments, need assistance with your account, or have concerns about safety and privacy, we are here to help.

Our commitment to you includes:
 

1. Prompt Assistance: We understand that your gaming journey might encounter occasional bumps. Rest assured, our support team is ready to respond swiftly to your queries and provide solutions to any issues you may encounter.

2. Knowledgeable Experts: Our support team comprises knowledgeable gaming enthusiasts who understand the ins and outs of the esports world. They are equipped to guide you through your gaming adventure effectively.

 

3. Accessibility: Contacting us is a breeze. You can reach out to our customer care team through email at info@tdeesports.com, and we will do our best to address your concerns and inquiries in a timely manner.

4. Feedback:  Your feedback is invaluable to us. Whether you want to share your thoughts on our services or suggest improvements, we are all ears. Your insights help us continually enhance your gaming experience.

At TDE ESPORTS, our mission is to foster a vibrant and respectful gaming community while providing you with a safe, enjoyable, and rewarding gaming environment. We're here to ensure your journey with us is as smooth as possible, so don't hesitate to reach out whenever you need assistance or have questions. Thank you for being a part of the TDE ESPORTS family, and we look forward to supporting you on your gaming adventures!

GUIDELINES AND RULE OF CONDUCT

1. Device Check:
   - Management reserves the right to request a device check from any player two hours before scheduled matches. Players must comply with this request promptly.


2. POV Submission:
   - After any match during the tournament, management can request the Point of View (POV) footage from any player for fair play verification. Players are required to provide this footage without delay.
   - Teams with low-end devices must take a minimum of four screenshots in each zone stage, and at least one player from the team must record POV with voice commentary from all players.
 

3. Re-Device Check:
   - Following the completion of each match, management may conduct a re-device check. Players must adhere to this procedure and cooperate fully with the management team.


4. Player Responsibilities:
   - Management will not take responsibility for automatic player room kicks, map not downloading kicks, and player ID time limit issues. It is the responsibility of the players to ensure their devices and connections are stable.


5. Character ID Requirement:
   - All players must have a character ID level 30 or higher. Teams failing to meet this requirement will be disqualified from the tournament.


6. Violation Consequences:
   - Any violation of the tournament guidelines, misconduct towards management staff, teammates, or opponents, and any breach of the code of conduct will result in the immediate disqualification of the team. Permanent bans may be imposed at the discretion of the management.


7. Prize Pool Distribution:
   - If a prize pool-winning team is disqualified, 30% of their winnings will be donated to PM CARE Funds or a similar government donation campaign. The remaining 70% will be distributed equally among the other participating teams.


Additional Notes:
   - Teams are expected to maintain a professional and respectful attitude throughout the tournament.
   - Any disputes or concerns should be reported to the management promptly for resolution.
   - Participants must adhere to the game's terms of service and community guidelines.
   - Any form of cheating, exploitation, or use of unauthorized third-party software is strictly prohibited.
 

By participating in TDE ESPORTS tournaments, all teams and players agree to abide by these guidelines. Failure to comply may result in severe consequences, including disqualification and permanent bans. The management team reserves the right to modify the rules if deemed necessary for the fair and smooth conduct of the tournament.

PRIVACY & SAFETY

TDE ESPORTS Privacy Policy
 

Last Updated: 5th December 2023
 

At TDE ESPORTS, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our gaming platform and related services.
 

1. Information We Collect:
 

1.1. Personal Information
We may collect personal information that you provide to us, such as your name, email address, date of birth, and other relevant details when you register an account with TDE ESPORTS.


1.2. Usage Information:
We collect information about your interactions with our gaming platform, including your gameplay data, preferences, and other usage patterns. This information helps us enhance your gaming experience and improve our services.
 

1.3. Device Information:
We may collect information about the devices you use to access TDE ESPORTS, including device identifiers, operating system information, and other technical details.
 

2. How We Use Your Information:
 

2.1. Providing Services:
We use your information to provide you with access to our gaming platform and deliver the services you request, including processing transactions and managing your account.


2.2. Improving Services:
We analyze user data to enhance and optimize our gaming platform, identify trends, and improve the overall user experience.
 

2.3. Communication:
We may use your contact information to send you updates, newsletters, and other relevant communications about TDE ESPORTS. You can opt-out of these communications at any time.


2.4. Security and Fraud Prevention:
We use your information to ensure the security of our platform and prevent fraud or other unauthorized activities.
 

3. Information Sharing:
 

3.1. Third-Party Partners:
We may share your information with third-party partners and service providers who assist us in providing and improving our services.
 

3.2. Legal Compliance:
We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.


4. Your Choices:
 

4.1. Account Information:
You can review and update your account information by logging into your TDE ESPORTS account.
 

4.2. Communication Preferences:
You can choose to opt-out of receiving promotional emails from us by following the instructions in those emails or contacting us directly.


5. Security:

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
 

6. Children's Privacy:

TDE ESPORTS is not directed towards children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information.
 

7. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.


8. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at +918447698191 or mail us at info@tdeesports.com.
 

By using TDE ESPORTS, you agree to the terms outlined in this Privacy Policy.

REFUND & CANCELLATION POLICY

At TDE ESPORTS, we value your satisfaction and aim to provide you with the best gaming experience. Please review our refund and cancellation policies below:

1. Tournament Registration Refund Policy

- We offer a 100% payment refund for tournament registrations, but certain conditions must be met to be eligible for a refund:
 
  - To avail this refund, the team must send a refund request email to info@tdeesports.com at least 14 days prior to the beginning of the tournament.
 
  - Refund requests made less than 14 days before the tournament start date will not be eligible for a refund.

  - The refund will be processed within two business days after approval and will be issued using the original payment method.

2. Subscription Plans and Paid Scrims Products Cancellation Policy

- There will be no refunds for the cancellation of subscription plans or paid scrims products.

- Subscription plans include any recurring payments made for access to premium features, content, or services related to TDE ESPORTS.

- Paid scrims products include any one-time purchases of scrim matches, training sessions, or similar products.

- Once a subscription plan or paid scrims product is purchased, it cannot be canceled or refunded. The subscription will remain active until the end of the current billing cycle.

Exceptions and Special Cases

- In the event of unforeseen circumstances, such as technical issues or tournament cancellations by TDE ESPORTS, we may, at our discretion, offer refunds or alternative compensation.

- Refunds may also be considered if there are extenuating circumstances that prevent a team from participating in a tournament despite meeting the 7-day advance notice requirement. Such requests will be reviewed on a case-by-case basis.

Contact Information for Refund Requests

For all refund requests and inquiries, please contact our customer support team at info@tdeesports.com. We will respond to your request as soon as possible and provide guidance on the refund process.

Please note that TDE ESPORTS reserves the right to amend these refund and cancellation policies at any time. Any updates or changes to these policies will be communicated to our customers through our official communication channels.

Thank you for choosing TDE ESPORTS as your gaming destination. We appreciate your understanding of our refund and cancellation policies as we work to ensure a fair and enjoyable gaming experience for all our users.

PAYMENT METHODS

- Credit / Debit Cards (coming soon)
- PAYPAL / GPay / PayTM / PhonePe: 8447698191

- UPI: 8447698191@paytm

bottom of page